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• How can I reserve an apartment?
  
• In order to reserve an apartment, you have to fill in the dates and the number of people in the right-hand corner at the top. Simply click on the button “GO” and choose an apartment from the list of available apartments, which is provided by our system. After filling in your personal details, you can choose one of two methods of payment. You will have to make a payment of reservation fee by credit card, PayPal or by bank transfer. If you make the reservation by credit card, you will instantly receive an e-mail of confirmation for the reservation, with all of the details of the reservation. If you make it by bank transfer, you will receive an e-mail with the instructions of how to make the transfer and subsequently, of how to confirm the reservation.
  
• I want to make a reservation but I am looking for an apartment with certain characteristics.
  
• Apart from looking for an apartment by the number of people and the availability, it is possible to search more specifically by the area, the number of bedrooms, apartments with access for disabled people, apartments which accept domestic animals, apartments with a baby cot……In order to conduct this type of search, you will have to access the "Search filters". If this search does not help you, please complete the following form
  
• I want to know if the apartment includes sheets and towels.
  
• Most of the apartments provide sheets and towels, however for details you need to check facilities of the apartment.
  
• If I make a reservation online and I don’t like the apartment, what happens?
  
• The content of the information about the apartment is exclusively based on information provided by the owner. If you find any damage or incident upon arrival, you must notify us by telephone and send a written complaint to our customer service address in order to make the necessary checks and take appropriate actions. Any other claim not directly related to the reserved apartment (area, neighborhood, ...) or with the provided information on the website will not be accepted by our company.
  
• How do I get the booking confirmation, the keys and the invoice of the payment?
  
• How do I get the booking confirmation?
  The confirmation of your booking will be sent to the e-mail address that you used in the reservation form. In the confirmation you will find:
  1. The exact address of the apartment
  2. The contact person’s details and detailed information about how to collect the keys
  How do I collect the keys of the apartment?
  When you receive the booking confirmation by e-mail, you will get detailed instructions about how to collect the keys, the exact address of the apartment and about your contact person, who will explain how to get there.
  How do I get the invoice of the payment?
  1) Invoice of the reservation fees: in the e-mail confirmation you will find a link to the invoice page, where you will be able to download the invoice of the payment.
  2) Invoice of the rental balance: you are supposed to get in touch with the contact person, who will issue the corresponding invoice.
  
  
• “My list” : what is it and how does it work?
  
• In My List you can add up to 9 apartments to make your selection later, refining your search to select your ideal apartment. The number of the apartments in this list is limited to 9 so as not to be too excessive. If you wish to add more apartments you must eliminate a previously selected one. “My List” box is situated on the right side of the search form.
  
• “Compare”: what is it and how does it work?
  
• The Compare tool is a powerful tool related directly to “My List” where you can visualize up to 9 apartments with all their characteristics ordered and aligned, which facilitates the comparison and the selection of your ideal apartment. The option “Compare” is situated on the grey stripe bordering My List box.
  
• Is cleaning included in the total price?
  
• The cleaning fees are included in the total price. If not, it would be indicated in the particular conditions of each apartment.
  
• Does the total price include expenses or taxes?
  
• The total price includes taxes. Additional expenses, if existing, would be indicated in the particular conditions of each apartment.
  
• How can I get to the apartment by public transportation?
  
• You will see indicated in the information page of each apartment the nearest public means of transportation. You can also check the map. If you whish to have more detailed information you must write an e-amail to the contact person that appears in the confirmation email.
  
• I wish to reserve various apartments for a group of people.
  
• Normally apartments which are located in the same building have similar names. Therefore they are easily recognisable in the available apartments listed. Please conduct a primary search and should you still have doubts, please contact us by the following form.
  
• I have tried to reserve an apartment but there are none available
  
• Are the prices per person or per apartment?
  
• When you insert the arrival and departure dates, as well as the number of people that will stay there, the price that appears is always the total for all of the occupants for the entire stay.
  
• Is it necessary to include children in the number of people?
  
• Children over the age of two are counted as adults and have to be paid for.
  
• I wish to make a reservation but I do not want to effect payment online
  
• There is an alternative to online payment and this can be done by bank transfer. You can do the reservation as normal; select the apartment, fill out the reservation form and by continuation in the following page you can select the payment method. If you select bank transfer as your payment method, you will receive an e-mail with our bank details where you can deposit the money, as well as a fax number where you can sent the receipt confirming the transfer. Please bare in mind that the reservation will only be confirmed once we have received the fax. If the apartment has been reserved in the period in between which you have made the pre-reservation and you have sent the fax, we will either offer you another apartment or return the money that you have paid. By all means, before you have made the bank transfer, you should double check the calendar of the apartment that you have selected in order to ensure that they are still available.
  
• What is the deposit?
  
• It is a quantity of money that the contact person asks for as a guarantee for the care and good use of the apartment. If it is found upon your departure that the apartment is found in a good state, the money will be returned to you (either by cash or bank transfer).
  
• At what time can I check-in and check-out of the apartment?
  
• In the information page of each apartment, in the lower part, there is a section called “conditions”. There you will see the hour in which you are permitted to enter into the apartment on the day of arrival, as well as the hour you have to depart on the day of departure. Sometimes the proprietors of the apartments permit exceptions to these hours. However in order to find out if this possibility exists, you can ask the proprietor directly once you have made a reservation and you have all the contact details of the proprietor.
  
• I want to know if parking is provided with the apartment or if there is some nearby?
  
• Once the booking is confirmed, you will receive an e-mail from the owner. You must write back or call him/her and he/she will inform you in detail re. the nearest parking facilities.
  
• I would like to know if the apartment is located in a safe area
  
• All the apartments offered in our website are located in safe areas but since in most cases they are in touristic places, it is advisable to beware of pick-pockets and always keep an eye on your bags and luggage.
  
• None of the above
  

• (+44) 20 30 51 52 14
• (+33) 97 51 80 281
• (+1) 877 815 0525
• (+39) 0662207077
• (+34) 93 301 76 78
• (+36) 19994907
• (+31) 85 888 0266
• (+420) 246019613

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